Malaysian SMEs run on WhatsApp. We built the AI that runs with them.
AgentBee started with a simple observation: small businesses across Malaysia already live on WhatsApp — but a small team can only reply so fast, and after hours, a lead just... waits.
A small team, a big workload
Most Malaysian SMEs run lean — a handful of people covering sales, support, and operations at once. Every WhatsApp message about pricing, availability, or a booking pulls someone away from something else. And the tools built for this problem are usually made for enterprises: too complex to set up, too expensive to justify, or simply not built with a local SME's day-to-day in mind.
AgentBee exists to close that gap: a WhatsApp agent an SME owner can set up themselves, in a guided conversation, without hiring anyone or learning anything about AI.
A Telekom Malaysia R&D project
AgentBee is built by Telekom Malaysia R&D (TMR&D) — an applied-research team focused on making practical AI genuinely usable for the businesses that make up the local economy, not just the ones with a dedicated tech team.
Our goal is simple: let any SME deploy a usable AI agent quickly, keep its knowledge current, and manage conversations and leads from one place — with no AI expertise required.
The principles behind AgentBee
Built for how SMEs actually work
No dashboards to learn, no new app for your customers to download. If your business already runs on WhatsApp, AgentBee just makes it faster.
No AI expertise required
You don't configure prompts or models. You answer a guided conversation, and the agent builds itself around your business.
Honest about what it can do
When your agent isn't sure, it says so and asks — it doesn't guess with a customer on the other end.
Want to know more, or just see it in action?
Talk to our team, or set up your own agent in the free sandbox right now.